Epic Property Group

We are a dedicated property management firm

committed to delivering exceptional service and fostering thriving community

environments. Our vision is to forge long-term partnerships built on trust, transparency,

and a shared commitment to enhancing community value and resident satisfaction. We

understand the unique challenges and opportunities within community management and

are dedicated to providing personalized, proactive service that consistently exceeds

expectations.

At Epic Property Group, we believe that eDective property management extends beyond

routine tasks. It encompasses strategic planning, transparent communication, and a

profound understanding of each community's specific needs. Our team boasts over 10

years of collective experience across various critical functions, including property

management, operational executive leadership, media relations, oDice management, and

client services. This diverse and extensive expertise ensures a well-rounded and highly

capable approach to managing your community. We are committed to fostering a thriving

environment for residents while meticulously managing assets and finances, including

coordinating essential insurance to protect the HOA, all in compliance with relevant

Florida statutes.

Our Commitment: Epic Property Group provides a full suite of professional association

management and property care services designed to optimize operations, streamline

financial processes, and enhance resident experiences. Our integrated approach covers

administrative oversight, robust financial management, responsive resident support,

comprehensive property maintenance, and cutting-edge technology solutions. We

emphasize a collaborative partnership, ensuring that Boards receive timely information,

strategic guidance, and unparalleled support, all backed by our experienced team and

commitment to comprehensive risk management.

Comprehensive Service O5erings - Management & Financial

Our core management and financial services are designed to ensure the smooth and

eDicient operation of your association:

1. Association Management & Administrative Support:

• Daily Operations Oversight: Proactive management of all administrative functions,

ensuring compliance and eDiciency.

• Routine Property Inspections: Regular, thorough inspections of common areas

and amenities, with detailed reports provided to the Board, identifying maintenance

needs and potential issues.

• Vendor Management: Soliciting competitive bids, negotiating contracts, and

overseeing the performance of all third-party vendors to ensure quality and coste

Dectiveness.

• Insurance Coordination: Assisting with insurance bid processes and ensuring

appropriate coverage for the association's assets, and proactively protecting the

HOA's interests.

• Covenant Enforcement: Consistent and fair enforcement of community rules and

regulations, including detailed violation tracking and communication with residents.

• 24/7 Emergency Response: A dedicated emergency line ensuring immediate

attention to critical issues outside of regular business hours.

• Monthly Reporting: Comprehensive management reports detailing operational

activities, financial summaries, and key performance indicators.

• Lease approval, application processing, and estoppel coordination: EDicient

processing and coordination of lease approvals, application processing for new

residents, and estoppel requests, including necessary documentation and

communication.

2. Financial and Accounting Services: Epic Property Group provides full-spectrum

accounting services, meticulously adhering to Florida statutes and generally accepted

accounting principles. Our financial services include:

• Monthly Financial Statements: Preparation and delivery of accurate, easy-tounderstand

financial statements, including balance sheets, income statements,

and budget vs. actual reports.

• Bank Reconciliations: Regular reconciliation of all association bank accounts to

ensure accuracy and prevent discrepancies.

• Dual-Signature Requirement: Implementation of a strict dual-signature policy for

all disbursements, providing an additional layer of financial control and security.

• Accounts Receivable Management: EDicient processing of assessments,

delinquency tracking, and proactive communication with homeowners regarding

outstanding balances.

• Estoppel Processing: Handling all estoppel requests in a timely and compliant

manner.

• Annual Budget Preparation: Assisting Boards with the preparation of a realistic and

comprehensive annual budget, including thoughtful reserve planning to ensure

long-term financial stability.

• CPA Coordination: Seamless coordination with the association's Certified Property

Accountant (CPA) for annual audits, reviews, and tax filings.

• Notary Service: Provision of convenient notary public services for oDicial

association documents as needed.

Specialized Programs & Technology

We harness modern technology and specialized programs to enhance operational

eDiciency, communication, and resident satisfaction:

3. Resident Services / Work Order Tracking: We prioritize resident satisfaction through

accessible and responsive support channels:

• Round-the-Clock Support: Residents have access to support via phone, a userfriendly

online portal, and a dedicated mobile app for submitting requests.

• Confirmation & Tracking: Every request receives a confirmation number, allowing

residents to track the real-time status of their work orders from submission to

completion.

• Monthly Reporting: Boards receive detailed monthly reports on completed work

orders, showcasing eDiciency and resolution rates.

• Emergency Protocols: Established protocols for handling urgent resident needs

and emergencies swiftly and eDectively.

4. Property Maintenance & Janitorial Programs: Our dedicated teams provide tailored

solutions for maintaining your property's pristine condition:

• Customized Maintenance: Skilled technicians are available for a wide range of

repairs, lighting maintenance, painting services, and general groundskeeping.

• Preventative Maintenance: Development and implementation of preventative

maintenance schedules to minimize costly repairs and extend asset lifespan.

• Tailored Janitorial Services: Customized cleaning programs for all common areas,

ensuring a consistently clean and welcoming environment for residents and guests.

• Cost-EWective Solutions: Our in-house teams often provide more cost-eDective

and responsive solutions compared to outsourcing individual maintenance tasks.

5. Technology Solutions: Epic Property Group harnesses modern technology to enhance

operational eDiciency and communication:

• Integrated Software Platform: We leverage industry-leading software like Vantaca,

or other platforms, to streamline all aspects of community management.

• Resident & Board Portals: Secure online portals provide real-time access to

association documents, financial statements, work order statuses, and

communication tools for both residents and Board members.

• Mobile App Functionality: Dedicated mobile applications facilitate on-site

inspections, violation reporting, and seamless communication for management and

residents.

• Secure Banking Interface: Integration with secure banking platforms for eDicient

financial transactions and reporting.

• Data Security: Our chosen platforms adhere to high data protection standards,

including SOC II compliance, safeguarding sensitive information.

• Automated Task Lists & Digital Payments: Features that automate routine tasks

and oDer convenient digital payment options for assessments and other fees.

Quality Assurance, Transition & Community Support

Our commitment to excellence is reinforced by robust quality assurance and seamless

transition processes, backed by continuous community support:

6. Quality Assurance Program:

• Documented Service Specifications: Clear, documented standards for every

service we provide, ensuring consistency and high performance.

• Manager & Supervisor Oversight: Regular oversight by experienced managers and

supervisors to maintain service quality and address any issues promptly.

• Comprehensive Employee Training: Continuous training for all staD members,

ensuring they are equipped with the latest industry knowledge and best practices.

• Monthly Property Reviews: Scheduled monthly reviews of properties, often

involving Board participation, to assess conditions and service delivery.

7. Transition Plan: We implement a meticulously planned 30-day transition model to

ensure a seamless and stress-free handover process for new communities:

• Internal Setup: Establishing all internal systems, accounts, and protocols specific

to each community.

• HR Coordination: Coordinating human resources aspects for any transferring

personnel or new hires.

• Data Transfer: Secure transfer of all essential association documents, vendor lists,

resident contact information, and historical records.

• Financial Setup: Establishing insurance certificates and setting up new or

transferring existing bank accounts.

• Resident Welcome: Distributing welcome letters to all residents, introducing Epic

Property Group and providing essential contact information and access instructions

for portals.

• Post-Transition Evaluation: A follow-up evaluation after the transition period to

ensure all aspects are functioning optimally and to address any initial concerns.

8. Community Support: Our commitment to your community extends to readily available

support for all stakeholders:

• 24/7 Assistance: Continuous availability for work order submissions, general

inquiries, and accounting/billing questions, ensuring residents and Board members

always have a point of contact.

Why Boards Choose Epic Property Group

Boards of Directors consistently choose Epic Property Group for our distinctive approach

to community management. We pride ourselves on oDering a service model that prioritizes

responsiveness, local expertise, and unwavering transparency. When you partner with us,

you benefit from:

• Boutique Size = Faster Response: Our streamlined structure allows for quicker

decision-making and more immediate attention to your community's needs,

avoiding the delays often associated with larger firms.

• Extensive Local Vendor Network: We leverage an established network of trusted

local vendors who understand the specific requirements and nuances of various

areas, ensuring quality service and competitive pricing.

• No Hidden Fees: Our pricing structure is clear and straightforward, with no

unexpected charges. We believe in complete transparency so you always know

what you're paying for.

• Board-Accessible Management: Our management team is readily accessible and

committed to open communication, ensuring that Board members always have a

direct line to discuss concerns and strategies.

• Transparent Reporting: We provide comprehensive and easy-to-understand

financial and operational reports, giving your Board full visibility into your

community's performance.

• Hands-on Leadership: Our leadership team is actively involved in the day-to-day

management and strategic direction of communities, ensuring a high level of

oversight and dedication.

Partner with Epic Property Group

Epic Property Group is dedicated to providing unparalleled management services through

our tailored approach, experienced team, and commitment to transparent

communication. We are eager to partner with your Board to enhance property values,

streamline operations, and create a more harmonious living environment for all residents.

We invite you to learn more about how Epic Property Group can be the ideal partner for

your community's success. Contact us today to discuss your specific needs and discover

the Epic difference.

Hadi Alhalabi, CEO

The Epic Property Group Team